Students will come away from this class knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference between internal and external customers and will learn how the development and implementation of a comprehensive customer service policy promotes consistency in how customers are treated and keeps customers happy.
1 days
$445.00
Presently this course is not scheduled. Courses are scheduled based on client demand. To schedule this course, simply contact us.